FiberTech Solutions has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. The company uses Deskhero's AI to manage this knowledge base and make it more accessible and useful for both their support team and their customers.
The AI uses OpenAI embeddings to find the most relevant content for each query. It then sends this content through OpenAI's ChatGPT to generate suggested replies. This not only improves the speed and accuracy of customer support responses but also makes the knowledge base more interactive and user-friendly.
FiberTech Solutions also uses Deskhero's comprehensive search bar to quickly find the information they need. The AI enhances the search results, making it easier for the support team to assist customers and for customers to find the answers they need.
Moreover, FiberTech Solutions uses Deskhero's custom email domains and user groups to provide personalized support to their customers. This enhances their customer experience and increases their customer satisfaction levels.
Finally, FiberTech Solutions uses Deskhero's REST API to integrate the platform with their existing CRM system. This provides a seamless workflow, reducing the need for manual data entry and increasing the overall efficiency of their customer support operations.
How does Deskhero's AI make the knowledge base more interactive and user-friendly?
Deskhero's AI uses OpenAI embeddings to find the most relevant content for each query. This content is then used to generate suggested replies, making the knowledge base more interactive and user-friendly.
How does Deskhero enhance the search results?
Deskhero's AI enhances the search results by using OpenAI embeddings to find the most relevant content for each query. This makes it easier for the support team and customers to find the information they need.
Can Deskhero provide personalized support to customers?
Yes, Deskhero's custom email domains and user groups allow you to provide personalized support to your customers, enhancing their experience and increasing their satisfaction levels.
* This article provides an example of how a fictive company in the Manufacture of technical textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
