TechTex Innovations receives a large volume of customer queries daily regarding their products' specifications, usage, and maintenance. The company uses Deskhero's advanced AI capabilities to efficiently manage these queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the accuracy of the responses. The AI also enhances the search results, making it easier for the support team to find the information they need to assist customers.
Furthermore, TechTex Innovations uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps the support team to focus on urgent and important issues, improving their productivity and efficiency.
Deskhero's user groups feature allows TechTex Innovations to assign specific queries to the most suitable team members. This ensures that each query is handled by the person best equipped to resolve it, further enhancing the quality of customer support.
Finally, TechTex Innovations uses Deskhero's REST API to integrate the platform with their existing systems. This provides a seamless workflow, reducing the need for manual data entry and increasing the overall efficiency of their customer support operations.
How does Deskhero's AI improve the accuracy of customer support responses?
Deskhero's AI uses OpenAI embeddings from various sources to find the most relevant content for each customer query. This content is then used to generate suggested replies, ensuring that the responses are accurate and helpful.
How does Deskhero help to prioritize customer queries?
Deskhero's custom fields and structured data lists allow you to categorize and prioritize customer queries. This helps your support team to focus on the most urgent and important issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, providing a seamless workflow and reducing the need for manual data entry.
* This article provides an example of how a fictive company in the Manufacture of technical textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
