CosmoVision Corp. receives a high volume of customer inquiries daily about their telescopes' features, usage, and maintenance. To manage these inquiries efficiently, they use Deskhero's ticket management feature. The platform's AI capabilities use OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like manuals to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses embeddings from the knowledge base articles and other resources to provide the most relevant and comprehensive results. This has greatly reduced the number of repeat queries and improved customer satisfaction.
CosmoVision Corp. uses Deskhero's website scraping feature to keep the knowledge base updated with the latest information from the company's website. This ensures that the AI always has the most current data when generating suggested replies or enhancing search results.
Through Deskhero's REST API, CosmoVision Corp. has integrated the platform with their existing systems. This allows them to leverage Deskhero's AI capabilities across their entire customer support infrastructure.
By adopting Deskhero, CosmoVision Corp. has been able to enhance their customer support efficiency, reduce response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query and generate the most appropriate reply.
How does the AI enhance search results in the knowledge base?
The AI uses embeddings from the knowledge base articles and other resources to provide the most relevant and comprehensive results when a customer searches for information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Telescopes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
