GalaxyScope Ltd. deals with a wide range of customer inquiries, from product specifications to troubleshooting. They use Deskhero's AI capabilities to manage these inquiries more effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies, helping the helpdesk team respond to customers more quickly and accurately.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses embeddings from various resources to provide the most relevant results. This has led to a significant decrease in repeat inquiries and an increase in customer satisfaction.
GalaxyScope Ltd. uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their website. This ensures that the AI always has the most recent data when generating suggested replies or enhancing search results.
Through Deskhero's REST API, GalaxyScope Ltd. has integrated the platform with their existing systems. This allows them to leverage Deskhero's AI capabilities across their entire customer service infrastructure.
By utilizing Deskhero, GalaxyScope Ltd. has been able to streamline their helpdesk services, reduce response times, and enhance customer experience.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI embeddings from various resources to understand the context of the inquiry and generate the most suitable reply. This helps in managing customer inquiries more effectively.
How does the AI enhance the search results in the knowledge base?
The AI uses embeddings from various resources to provide the most relevant results when a customer searches for information. This leads to a significant decrease in repeat inquiries and an increase in customer satisfaction.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Telescopes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
