StellarOptics Inc. receives numerous customer queries daily regarding the assembly, usage, and maintenance of their telescopes. The company uses Deskhero's ticket management feature to efficiently handle these inquiries. The advanced AI capability of Deskhero leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like manuals and user guides to generate suggested replies, significantly reducing response times.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses embeddings from the knowledge base articles and other resources to provide the most relevant and comprehensive results. This feature has drastically reduced the number of repeat queries and improved customer satisfaction.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest information from the company's website. This ensures that the AI always has the most current data when generating suggested replies or enhancing search results.
StellarOptics Inc. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero across their entire customer support infrastructure.
By using Deskhero, StellarOptics Inc. has been able to improve the efficiency of their customer support services, reduce response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the query and generate the most appropriate reply.
How does the AI enhance search results in the knowledge base?
The AI uses embeddings from the knowledge base articles and other resources to provide the most relevant and comprehensive results when a customer searches for information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Manufacture of Telescopes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
