TileArtisan Co. has a vast knowledge base that includes information about their unique tile designs, manufacturing processes, and care instructions. The company uses Deskhero's AI capabilities to manage this knowledge base efficiently. The AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results within the platform. This feature has improved the accuracy of the search results, enabling representatives to provide faster and more accurate responses.
The company also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has automated the process of creating and updating the knowledge base, saving the company significant time and resources.
Furthermore, TileArtisan Co. uses Deskhero's AI capabilities to manage their customer support tickets. The AI uses the embeddings to suggest relevant replies to customer queries, significantly reducing the time spent on each ticket and improving the quality of customer support.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has reduced the need for manual data entry and has improved the overall efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled TileArtisan Co. to manage their knowledge base more effectively and provide efficient customer support.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results within the platform. This feature improves the accuracy of the search results. The AI can also generate knowledge base articles from Word, PowerPoint, and PDF files, automating the process of creating and updating the knowledge base.
How does Deskhero's AI help manage customer support tickets?
Deskhero's AI uses the embeddings to suggest relevant replies to customer queries. This feature significantly reduces the time spent on each ticket and improves the quality of customer support.
How does TileArtisan Co. use Deskhero's REST API?
TileArtisan Co. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration reduces the need for manual data entry and improves the overall efficiency of their customer support operations.
* This article provides an example of how a fictive company in the Manufacture of Tiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
