TileMaster Inc. receives numerous customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time spent on each ticket.
Deskhero's AI also enhances the search results within the platform. When a customer support representative searches for a specific query, the AI uses the embeddings to find the most relevant content from the knowledge base, uploaded files like policies/manuals/presentation, and scraped website data. This feature has improved the accuracy of the search results, enabling representatives to provide faster and more accurate responses.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has reduced the need for manual data entry and has improved the overall efficiency of their customer support operations.
Moreover, TileMaster Inc. uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has automated the process of creating and updating the knowledge base, saving the company significant time and resources.
Overall, Deskhero's advanced AI capabilities have transformed TileMaster Inc.'s customer support operations, making them more efficient and effective.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies to customer queries. This feature significantly reduces the time spent on each ticket.
How does Deskhero's AI enhance the search results within the platform?
When a customer support representative searches for a specific query, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This feature improves the accuracy of the search results.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature automates the process of creating and updating the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of Tiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
