CeramicCraft Ltd. handles a large volume of customer support tickets daily. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets to suggest relevant replies, significantly reducing the time spent on each ticket and improving the quality of customer support.
Deskhero's AI also enhances the search results within the platform. When a support representative searches for a specific query, the AI uses the embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This feature has improved the accuracy of the search results, enabling representatives to provide faster and more accurate responses.
Furthermore, CeramicCraft Ltd. uses Deskhero's custom fields and user groups features to provide personalized support to their clients. The company can categorize their clients based on various factors, such as their location or the type of tiles they purchase, and assign specific support representatives to each group. This feature has improved the quality of their customer support and increased customer satisfaction.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has reduced the need for manual data entry and has improved the overall efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled CeramicCraft Ltd. to manage their customer support tickets more efficiently and provide personalized support to their clients.
How does Deskhero's AI help manage customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant replies to customer queries. This feature significantly reduces the time spent on each ticket and improves the quality of customer support.
How does Deskhero's AI enhance the search results within the platform?
When a support representative searches for a specific query, Deskhero's AI uses the embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This feature improves the accuracy of the search results.
How does CeramicCraft Ltd. use Deskhero's custom fields and user groups features?
CeramicCraft Ltd. uses Deskhero's custom fields and user groups features to categorize their clients and assign specific support representatives to each group. This feature improves the quality of their customer support and increases customer satisfaction.
* This article provides an example of how a fictive company in the Manufacture of Tiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
