PureSoft Tissue Solutions deals with a large number of customer queries on a daily basis. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI-generated suggested replies help PureSoft's customer support team to respond to customer queries more quickly and accurately. This not only improves the efficiency of the team but also enhances customer satisfaction.
Deskhero's comprehensive search bar, enhanced by AI, allows PureSoft's support team to quickly find relevant information from the vast amount of data available. This feature is particularly useful when dealing with complex queries that require in-depth knowledge about the company's products or processes.
Furthermore, PureSoft uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized, making it easier for the support team to access and manage.
Overall, PureSoft Tissue Solutions has greatly benefited from Deskhero's advanced AI capabilities. The platform has not only improved the efficiency of their customer support but also enhanced the quality of their service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from the available data. This makes the search process quicker and more accurate.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of tissue paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
