EverFresh Paper Products receives numerous customer queries and complaints daily. Managing these effectively is crucial for maintaining their reputation for excellent customer service. To assist with this, they use Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This greatly reduces the time taken to respond to customer queries and improves the accuracy of the responses.
Deskhero's AI-enhanced search bar allows EverFresh's helpdesk team to quickly find relevant information from the vast amount of data available. This feature is particularly useful when dealing with complex queries that require detailed knowledge about the company's products or processes.
EverFresh also uses Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer-related data is centralized and easily accessible, making it easier for the helpdesk team to manage tickets.
In conclusion, EverFresh Paper Products has significantly improved their helpdesk services by using Deskhero. The platform's advanced AI capabilities have not only increased the efficiency of their helpdesk team but also enhanced their customer service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from the available data. This makes the search process faster and more accurate.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of tissue paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
