EcoSanitize receives a high volume of customer queries about their eco-friendly products. With Deskhero's AI-powered ticket management system, they have been able to handle these queries more efficiently. The AI suggests replies based on previous tickets, reducing the time spent by agents on each ticket.
The custom fields and structured data lists in Deskhero have allowed EcoSanitize to categorize and prioritize tickets effectively. This has resulted in faster resolution times and increased customer satisfaction.
EcoSanitize also benefits from Deskhero's knowledge base feature. The AI generates articles from uploaded files like policies, manuals, and presentations, ensuring that the knowledge base is always up-to-date with the latest information.
Deskhero's website scraping feature has been a game-changer for EcoSanitize. The AI scrapes the company's website for new information and updates the knowledge base accordingly. This ensures that the customer support team always has the most recent data at their fingertips.
Finally, the comprehensive search bar powered by AI has made finding relevant information much easier for EcoSanitize's customer support team. The AI enhances search results by leveraging OpenAI embeddings from various sources.
How does Deskhero's AI improve ticket management for EcoSanitize?
Deskhero's AI suggests replies based on previous tickets, reducing the time spent by agents on each ticket and improving efficiency.
How does Deskhero's AI contribute to the knowledge base for EcoSanitize?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. It also scrapes the company's website for new information and updates the knowledge base accordingly.
How does Deskhero's AI enhance search results for EcoSanitize?
Deskhero's AI enhances search results by leveraging OpenAI embeddings from various sources, making it easier for agents to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of Toilet Preparations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
