HydraCleanse receives numerous customer queries daily, ranging from product usage instructions to complaints. Managing these tickets was a daunting task until they implemented Deskhero. The platform's ticket management system, coupled with its AI capabilities, has streamlined the process. The AI uses OpenAI embeddings to analyze previous tickets and suggest replies, reducing the time spent by agents on each ticket.
With Deskhero's custom fields and structured data lists, HydraCleanse has been able to categorize and prioritize tickets effectively. This has resulted in improved resolution times and increased customer satisfaction.
The knowledge base feature of Deskhero has been particularly beneficial for HydraCleanse. The AI automatically generates articles from uploaded files like policies, manuals, and presentations. This has not only saved time but also ensured that the knowledge base is always up-to-date with the latest information.
Deskhero's website scraping feature has also proved invaluable for HydraCleanse. The AI scrapes the company's website for new information and updates the knowledge base accordingly. This ensures that the customer support team always has the most recent data at their fingertips.
Lastly, the comprehensive search bar powered by AI has made finding relevant information a breeze for HydraCleanse's customer support team. The AI enhances search results by leveraging OpenAI embeddings from various sources, making it easier for agents to find the information they need.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings to analyze previous tickets and suggest replies. This reduces the time spent by agents on each ticket and improves resolution times.
How does Deskhero's AI contribute to the knowledge base?
The AI in Deskhero automatically generates knowledge base articles from uploaded files like policies, manuals, and presentations. It also scrapes the company's website for new information and updates the knowledge base accordingly.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI embeddings from various sources. This makes it easier for agents to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of Toilet Preparations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
