PureFresh receives a multitude of customer queries daily about their natural products. Managing these tickets was a challenge until they implemented Deskhero. The platform's AI capabilities analyze previous tickets and suggest replies, significantly reducing the time spent by agents on each ticket.
Deskhero's custom fields and structured data lists have enabled PureFresh to categorize and prioritize tickets effectively. This has led to quicker resolution times and higher customer satisfaction.
The knowledge base feature of Deskhero has been a boon for PureFresh. The AI automatically generates articles from uploaded files like policies, manuals, and presentations, keeping the knowledge base current with the latest information.
Deskhero's website scraping feature has also been beneficial for PureFresh. The AI scrapes the company's website for new information and updates the knowledge base accordingly. This ensures that the customer support team always has the most recent data at their disposal.
Lastly, the comprehensive search bar powered by AI has simplified the process of finding relevant information for PureFresh's customer support team. The AI enhances search results by leveraging OpenAI embeddings from various sources.
How does Deskhero's AI improve ticket management for PureFresh?
Deskhero's AI analyzes previous tickets and suggests replies, significantly reducing the time spent by agents on each ticket and improving efficiency.
How does Deskhero's AI contribute to the knowledge base for PureFresh?
Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. It also scrapes the company's website for new information and updates the knowledge base accordingly.
How does Deskhero's AI enhance search results for PureFresh?
Deskhero's AI enhances search results by leveraging OpenAI embeddings from various sources, simplifying the process of finding relevant information.
* This article provides an example of how a fictive company in the Manufacture of Toilet Preparations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
