TractorTech Inc. receives a large volume of customer queries about their products and services. They use Deskhero's ticket management feature to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies to new tickets. This reduces the time taken to resolve each ticket and improves customer satisfaction.
With Deskhero, TractorTech Inc. has been able to build a comprehensive knowledge base. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files uploaded by TractorTech Inc. This has made it easier for their customer support team to find relevant information and respond to customer queries quickly.
TractorTech Inc. also uses Deskhero's website scraping feature to gather information from various sources. The AI capabilities of Deskhero analyze this information and enhance the search results provided by the platform. This helps the customer support team find relevant information faster and provide better support to customers.
Deskhero's REST API allows TractorTech Inc. to integrate the platform with their existing systems. This has made it easier for them to manage their customer support services and has improved their overall efficiency.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support services of TractorTech Inc. They have been able to handle customer queries more efficiently and provide better support to their customers.
How does Deskhero's AI capabilities improve ticket resolution?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies to new tickets. This reduces the time taken to resolve each ticket.
How does Deskhero's AI capabilities enhance search results?
Deskhero's AI capabilities analyze information gathered from various sources and enhance the search results provided by the platform. This helps the customer support team find relevant information faster.
How does Deskhero's REST API improve efficiency?
Deskhero's REST API allows companies to integrate the platform with their existing systems. This makes it easier for them to manage their customer support services and improves their overall efficiency.
* This article provides an example of how a fictive company in the Manufacture of Tractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
