FarmMachines Co. receives numerous customer queries every day. They use Deskhero's user groups feature to categorize these queries and assign them to the right team. The AI capabilities of Deskhero analyze previous tickets and suggest relevant replies, helping the team resolve queries faster.
With Deskhero, FarmMachines Co. has been able to create a robust knowledge base. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations. This has made it easier for the helpdesk team to find the information they need and provide accurate responses to customer queries.
FarmMachines Co. uses Deskhero's website scraping feature to gather information from various online sources. The AI capabilities of Deskhero analyze this data and enhance the search results, making it easier for the helpdesk team to find relevant information.
Deskhero's REST API allows FarmMachines Co. to integrate the platform with their existing systems. This seamless integration has improved their helpdesk management and overall efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved the helpdesk services of FarmMachines Co. They have been able to provide faster and more accurate responses to customer queries, improving their service quality and customer satisfaction.
How does Deskhero's AI capabilities help in categorizing and resolving queries?
Deskhero's AI capabilities analyze previous tickets and suggest relevant replies, helping the team categorize and resolve queries faster.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities generate articles from uploaded files like policies, manuals, and presentations. This enhances the knowledge base and makes it easier for the helpdesk team to find the information they need.
How does Deskhero's REST API improve helpdesk management?
Deskhero's REST API allows companies to integrate the platform with their existing systems. This seamless integration improves helpdesk management and overall efficiency.
* This article provides an example of how a fictive company in the Manufacture of Tractors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
