SemiPro Trailers maintains a vast knowledge base consisting of product manuals, assembly instructions, maintenance guides, and more. The company uses Deskhero's AI capabilities to manage this knowledge base effectively.
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This feature helps in keeping the knowledge base organized and up-to-date.
Moreover, the AI-powered search bar makes it easy for the support team to find the required information quickly. Whether it's a specific manual or a maintenance guide, the search bar provides accurate results in no time.
Deskhero's AI capabilities also help in generating knowledge base articles from Word, PowerPoint, PDF files. This feature saves time and effort, allowing the team to focus more on addressing customer queries.
Overall, Deskhero's AI capabilities have significantly improved the management of SemiPro Trailers' knowledge base, making it a reliable resource for both the support team and the customers.
How does Deskhero's AI system help in managing the knowledge base?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This helps in keeping the knowledge base organized and up-to-date.
How does Deskhero's AI-powered search bar work?
Deskhero's comprehensive search bar uses AI to find relevant information quickly. Whether it's a specific manual or a maintenance guide, the search bar provides accurate results in no time.
How does Deskhero generate knowledge base articles from Word, PowerPoint, PDF files?
Deskhero's AI capabilities allow it to generate knowledge base articles from Word, PowerPoint, PDF files. This saves time and effort, allowing the team to focus more on addressing customer queries.
* This article provides an example of how a fictive company in the Manufacture of trailers and semi-trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
