TrailBlaze Manufacturing receives a multitude of customer queries daily regarding their products, assembly, maintenance, and more. The company uses Deskhero's AI capabilities to handle these queries efficiently.
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
These AI-generated replies not only speed up the response time but also ensure that the responses are accurate and consistent. This leads to improved customer satisfaction and loyalty.
Moreover, the AI system helps in managing the tickets effectively. It can categorize and prioritize the tickets based on their content, ensuring that urgent and important issues are addressed first.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of TrailBlaze Manufacturing's customer interaction, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI system help in managing tickets?
Deskhero's AI system can categorize and prioritize the tickets based on their content. This ensures that urgent and important issues are addressed first.
How does Deskhero's AI capabilities improve customer interaction?
Deskhero's AI capabilities speed up the response time and ensure that the responses are accurate and consistent. This leads to improved customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Manufacture of trailers and semi-trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
