TrailerMaster Inc. receives numerous customer queries daily regarding their products, assembly instructions, maintenance, and more. The company uses Deskhero's AI capabilities to handle these queries promptly. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI system then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This feature not only speeds up the response time but also ensures that the responses are accurate and consistent, enhancing customer satisfaction.
Moreover, Deskhero's comprehensive search bar powered by AI helps the support team find relevant information quickly. Whether it's a specific ticket, a knowledge base article, or a piece of information from the company's website, the search bar makes it easy to locate the needed data.
Deskhero's AI capabilities also help in managing the tickets effectively. The AI system can categorize and prioritize the tickets based on their content, ensuring that urgent and important issues are addressed first.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of TrailerMaster Inc.'s customer support services, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI system help in managing tickets?
Deskhero's AI system can categorize and prioritize the tickets based on their content. This ensures that urgent and important issues are addressed first.
How does Deskhero's AI-powered search bar work?
Deskhero's comprehensive search bar uses AI to find relevant information quickly. Whether it's a specific ticket, a knowledge base article, or a piece of information from the company's website, the search bar makes it easy to locate the needed data.
* This article provides an example of how a fictive company in the Manufacture of trailers and semi-trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
