LocomotiveCraft has a vast knowledge base containing detailed information about their products. However, finding relevant information can be challenging due to the sheer volume of content. With Deskhero, they are able to overcome this challenge using the platform's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance search results. This makes it easier for the support team to find relevant information when responding to customer queries.
The AI also generates suggested replies based on the analyzed data. This feature is particularly useful when dealing with repetitive queries, as it significantly reduces the time taken to respond.
Deskhero's custom email domains and user groups allow LocomotiveCraft to organize their support team effectively. The platform's tickets management feature ensures that all queries are addressed in a timely manner.
Overall, Deskhero's advanced AI capabilities have greatly improved the functionality of LocomotiveCraft's knowledge base. The support team is able to find relevant information faster and provide more accurate responses, leading to increased customer satisfaction.
How does the AI enhance the functionality of the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance search results. This makes it easier to find relevant information in the knowledge base. The AI also generates suggested replies based on the analyzed data, reducing the time taken to respond to queries.
How does Deskhero organize the support team?
Deskhero uses custom email domains and user groups to organize the support team. This allows for effective categorization and prioritization of tasks. The platform's tickets management feature ensures that all queries are addressed in a timely manner.
How does Deskhero improve customer satisfaction?
Deskhero improves customer satisfaction by providing faster and more accurate responses to queries. The AI capabilities enhance the functionality of the knowledge base, making it easier for the support team to find relevant information. The platform's features also ensure that all queries are addressed in a timely manner.
* This article provides an example of how a fictive company in the Manufacture of train carriages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
