TrainTech Industries deals with a high volume of customer queries on a daily basis. Managing these queries efficiently is crucial for maintaining customer satisfaction. With Deskhero, they are able to do this effectively using the platform's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only reduces the time taken to respond to queries but also ensures that the responses are accurate and relevant.
The AI also enhances search results, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex technical queries that require specific knowledge about the train carriages.
Deskhero's tickets management feature, along with custom fields and structured data lists, allow TrainTech to categorize and prioritize tickets effectively. The kanban board provides a visual representation of the ticket workflow, making it easy to track progress and identify bottlenecks.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of TrainTech's ticket management process. They are able to respond to queries faster and provide more accurate information, leading to increased customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. It analyzes this information to find relevant content, which is then sent through OpenAIs ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results. It analyzes the query and finds relevant content from the available resources, improving the accuracy of the search results.
How does Deskhero improve the efficiency of ticket management?
Deskhero improves efficiency by reducing the time taken to respond to customer queries and providing more accurate information. The AI capabilities generate suggested replies and enhance search results, making it easier for the support team to find relevant information. The platform's features like custom fields, structured data lists, and the kanban board also contribute to improved efficiency.
* This article provides an example of how a fictive company in the Manufacture of train carriages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
