Voltex Energy Systems maintains an extensive knowledge base consisting of product manuals, troubleshooting guides, and other relevant documents. Managing and accessing this wealth of information was a challenge until they adopted Deskhero.
Deskhero's AI capabilities leverage OpenAI Embeddings from the knowledge base articles and other uploaded files to enhance the search results. This feature has made it easier for the customer support team to find relevant information quickly, improving their efficiency and effectiveness.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files, making it easier to update and expand the knowledge base. This feature has saved significant time and effort for Voltex, allowing them to focus more on improving their products and services.
Deskhero's website scraping feature has also been beneficial for Voltex. The AI uses this scraped data to further enhance the search results and generate suggested replies, providing comprehensive and accurate solutions to customer queries.
Overall, Deskhero's advanced AI capabilities have revolutionized Voltex's knowledge base management, making it more accessible, usable, and beneficial for both their customer support team and customers.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from the knowledge base articles and other uploaded files to enhance the search results, making it easier to find relevant information quickly.
How does Deskhero's AI help in updating and expanding the knowledge base?
The AI generates knowledge base articles from Word, PowerPoint, and PDF files, making it easier to update and expand the knowledge base.
How does Deskhero's website scraping feature benefit Voltex?
The AI uses the website scraped data to further enhance the search results and generate suggested replies, providing comprehensive and accurate solutions to customer queries.
* This article provides an example of how a fictive company in the Manufacture of transformers and other power conversion equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
