NanoTrans was facing challenges in managing the high volume of customer support tickets. The complexity of queries and the time taken to find relevant information led to delays in response and a growing backlog of unresolved tickets.
By implementing Deskhero, NanoTrans was able to leverage AI for efficient ticket management. The AI capabilities of Deskhero use OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant responses, reducing the time taken to respond to customer queries.
Deskhero's AI also improved the search functionality within the platform. By understanding the context of queries, the AI provides more relevant search results, making it easier for the support team to find the information they need.
Additionally, Deskhero's AI was used to generate knowledge base articles from various file types. This helped NanoTrans build a robust knowledge base that could be used to resolve common queries, thereby reducing the workload on the support team.
Through Deskhero's AI capabilities, NanoTrans has been able to enhance its customer support operations, resulting in faster response times, improved response accuracy, and higher customer satisfaction.
How does Deskhero's AI assist in ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant responses to new tickets. This helps in reducing the time taken to respond and improves the accuracy of responses.
How does Deskhero's AI improve the search functionality?
Deskhero's AI understands the context of queries to provide more relevant search results. This makes it easier for the support team to find the information they need.
How does Deskhero's AI contribute to building a knowledge base?
Deskhero's AI can generate knowledge base articles from various file types. This helps in building a robust knowledge base that can be used to resolve common queries.
* This article provides an example of how a fictive company in the Manufacture of transistors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
