TransTech Industries faced challenges in managing the high volume of customer queries and complaints. The company used Deskhero's ticket management feature to categorize and prioritize customer issues. The AI capabilities helped in analyzing past tickets to identify common issues and trends, enabling the team to proactively address these concerns.
The company also utilized Deskhero's AI to generate knowledge base articles from various sources like word documents, PowerPoint presentations, and PDF files. These articles provided customers with self-service options, reducing the burden on the support team.
Deskhero's AI was also used to scrape data from the company's website. This information was used to enhance the knowledge base and improve the search results. Customers could easily find relevant information, further improving their experience.
Another significant benefit was the AI's ability to suggest replies based on previous tickets and knowledge base articles. This feature helped the support team respond to customer queries quickly and accurately.
Overall, Deskhero's AI capabilities enabled TransTech Industries to streamline their customer support services, improve customer satisfaction, and reduce the workload of their support team.
How did Deskhero's AI help in managing tickets?
Deskhero's AI analyzed past tickets to identify common issues and trends. This helped in categorizing and prioritizing customer issues, enabling the team to proactively address these concerns.
How did the AI generate knowledge base articles?
Deskhero's AI generated knowledge base articles from various sources like word documents, PowerPoint presentations, and PDF files. These articles provided customers with self-service options, reducing the burden on the support team.
How did the AI improve the search results?
Deskhero's AI scraped data from the company's website and used this information to enhance the knowledge base and improve the search results. Customers could easily find relevant information, further improving their experience.
* This article provides an example of how a fictive company in the Manufacture of transistors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
