TransiTech's customer support team was overwhelmed with the volume of support tickets they received daily. The team struggled to respond promptly and accurately to all queries, leading to customer dissatisfaction and increased ticket backlog.
With Deskhero, TransiTech was able to automate ticket management using AI capabilities. The platform's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses. This significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
Deskhero's AI also enhanced the search results within the platform. By using AI to analyze and understand the context of queries, the platform could provide more relevant search results, making it easier for the support team to find necessary information.
Moreover, Deskhero's AI was used to generate knowledge base articles from word, powerpoint, pdf files. This feature allowed TransiTech to quickly build a comprehensive knowledge base that could be used to resolve common queries, reducing the workload on the support team.
Overall, Deskhero's AI capabilities have enabled TransiTech to provide faster, more accurate customer support, leading to improved customer satisfaction and reduced ticket backlog.
How does Deskhero's AI improve ticket response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to new tickets. This reduces the time taken to draft responses and improves response accuracy.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes and understands the context of queries to provide more relevant search results. This makes it easier for the support team to find necessary information.
How does Deskhero's AI help in building a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This allows companies to quickly build a comprehensive knowledge base that can be used to resolve common queries.
* This article provides an example of how a fictive company in the Manufacture of transistors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
