SignalCrafters handles a high volume of customer queries daily, making efficient ticket management crucial. The company uses Deskhero's advanced AI capabilities to analyze each ticket's content and suggest relevant replies based on previous tickets, knowledge base articles, and other resources. This has drastically reduced the time taken to respond to customer queries and improved the quality of responses.
The company also uses Deskhero's AI capabilities to generate knowledge base articles from various file formats, including Word documents, PowerPoint presentations, and PDF files. This has created a rich resource for the customer support team and customers, enabling quick resolution of common issues.
Deskhero's website scraping feature is another tool that SignalCrafters finds invaluable. The platform scrapes the company's website for useful information, which is then used to enhance the knowledge base and improve search results. This ensures that the most relevant and updated information is always available to the customer support team and customers.
SignalCrafters also benefits from Deskhero's custom fields and user groups features. Custom fields allow the company to capture specific information about each customer query, while user groups enable the company to categorize its customer support team based on expertise or responsibility. This ensures that each query is handled by the most suitable team member, improving the efficiency of the support process.
In conclusion, Deskhero's advanced AI capabilities have transformed SignalCrafters' customer support process, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI analyzes each ticket's content and suggests relevant replies based on previous tickets, knowledge base articles, and other resources. This drastically reduces the time taken to respond to customer queries and improves the quality of responses.
How does Deskhero use website scraping to improve customer support?
Deskhero's platform scrapes the company's website for useful information, which is then used to enhance the knowledge base and improve search results. This ensures that the most relevant and updated information is always available to the customer support team and customers.
What are the benefits of Deskhero's custom fields and user groups features?
Custom fields allow the company to capture specific information about each customer query. User groups enable the company to categorize its customer support team based on expertise or responsibility, ensuring that each query is handled by the most suitable team member.
* This article provides an example of how a fictive company in the Manufacture of Transmitters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
