TransmitCo receives numerous customer queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's ticket management feature to organize these queries effectively. The advanced AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other resources. This significantly reduces the time taken to respond to customer queries.
The company also utilizes Deskhero's AI capabilities to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, and PDF files. These articles serve as a valuable resource for both the customer support team and the customers, enabling them to find solutions to common issues quickly.
Deskhero's website scraping feature is another tool that TransmitCo finds invaluable. The AI-powered platform scrapes the company's website for useful information, which is then used to enhance the knowledge base and improve the search results. This ensures that the most relevant and up-to-date information is always available to the customer support team.
TransmitCo also benefits from Deskhero's custom fields and user groups features. The company can create custom fields to capture specific information about each customer query. User groups allow the company to categorize its customer support team based on expertise or responsibility, ensuring that each query is handled by the most suitable team member.
Overall, Deskhero's advanced AI capabilities have enabled TransmitCo to streamline its customer support services, improve response times, and boost customer satisfaction.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI analyzes the content of each ticket and suggests relevant replies based on previous tickets, knowledge base articles, and other resources. This significantly reduces the response time to customer queries.
How does Deskhero use website scraping to enhance customer support?
Deskhero's AI-powered platform scrapes the company's website for useful information, which is then used to enhance the knowledge base and improve the search results. This ensures that the most relevant and up-to-date information is always available to the customer support team.
What are the benefits of Deskhero's custom fields and user groups features?
Custom fields allow the company to capture specific information about each customer query. User groups enable the company to categorize its customer support team based on expertise or responsibility, ensuring that each query is handled by the most suitable team member.
* This article provides an example of how a fictive company in the Manufacture of Transmitters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
