MarineCraft Ltd. receives a high volume of customer queries daily, many of them technical in nature. Managing these queries was a challenge until they implemented Deskhero. The platform's AI capabilities, trained using OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources, provided an efficient solution.
With Deskhero, MarineCraft Ltd. was able to automate the initial response to customer queries. The AI would analyze the query, search through the knowledge base, and generate a suggested reply. This not only reduced the workload for the support team but also improved response times.
The AI also enhanced the search results within the platform. When a support agent searched for information, the AI would use its trained embeddings to find the most relevant content. This improved the efficiency of the support process, as agents could find the information they needed more quickly.
Additionally, the AI was integrated with the ticket management system. It could categorize and prioritize tickets based on their content, ensuring that urgent or complex issues were addressed promptly.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of MarineCraft Ltd.'s customer support process, leading to higher customer satisfaction.
How does Deskhero's AI automate the initial response to customer queries?
The AI analyzes the customer's query, searches through the knowledge base, and generates a suggested reply based on the most relevant information. This automates the initial response, reducing the workload for the support team.
How does Deskhero's AI enhance the efficiency of the support process?
Deskhero's AI enhances the efficiency of the support process in two ways. First, it automates the initial response to customer queries, reducing the workload for the support team. Second, it improves the search results within the platform, making it easier for agents to find the information they need.
Can Deskhero's AI prioritize tickets?
Yes, Deskhero's AI can categorize and prioritize tickets based on their content. This ensures that urgent or complex issues are addressed promptly.
* This article provides an example of how a fictive company in the Manufacture of Transportation Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
