TruckMaster Inc. receives numerous customer queries daily regarding their products' specifications, installation, and troubleshooting. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI analyses previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest relevant responses.
The AI-powered Kanban board helps in the seamless management of tickets. It prioritizes tickets based on urgency and relevance, ensuring that critical issues are addressed promptly. This has significantly reduced the response time and improved customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for a query, the AI uses OpenAI Embeddings to find the most relevant content from the vast database. This has made it easier for customers to find solutions to their problems without having to contact customer support.
Moreover, Deskhero's AI capabilities have made the process of generating knowledge base articles more efficient. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time and effort required to update the knowledge base.
Overall, Deskhero's AI capabilities have transformed TruckMaster Inc.'s customer support operations, making them more efficient and customer-friendly.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on various factors such as urgency, relevance, and the customer's history. It ensures that critical issues are addressed promptly.
How does the AI enhance search results in the knowledge base?
When a customer searches for a query, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the vast database, enhancing the search results.
Can the AI generate knowledge base articles from any file format?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
* This article provides an example of how a fictive company in the Manufacture of truck bodies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
