Dealing with a high volume of customer queries, HeavyDuty Trucks Ltd. needed a solution to manage their helpdesk services effectively. They turned to Deskhero's AI capabilities, which offered a comprehensive solution to their problem.
The AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest relevant responses to customer queries. This has drastically reduced the time taken to respond to tickets and improved the accuracy of responses.
Deskhero's AI also enhances the company's knowledge base by generating articles from various file formats and scraping data from the company's website. This has made it easier for customers to find solutions to their problems, reducing the load on the helpdesk team.
Additionally, the AI-powered search bar provides customers with the most relevant content from the vast database, improving their experience and reducing the need for them to contact the helpdesk.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of HeavyDuty Trucks Ltd.'s helpdesk services, leading to higher customer satisfaction.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest the most relevant responses to customer queries.
How does the AI enhance the company's knowledge base?
Deskhero's AI generates articles from various file formats and scrapes data from the company's website, making it easier for customers to find solutions to their problems.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to provide customers with the most relevant content from the vast database, improving their experience.
* This article provides an example of how a fictive company in the Manufacture of truck bodies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
