RuggedRide Manufacturing receives a large number of customer queries daily. To manage these effectively, they turned to Deskhero's AI capabilities. The AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest the most relevant responses.
The AI-powered Kanban board helps in the efficient management of tickets. It prioritizes tickets based on urgency and relevance, ensuring that critical issues are addressed promptly. This has significantly improved the company's response times.
Deskhero's AI also enhances the search results in the knowledge base. When a customer searches for a query, the AI uses OpenAI Embeddings to find the most relevant content from the vast database. This has made it easier for customers to find solutions to their problems without having to contact customer support.
Furthermore, the AI can generate knowledge base articles from various file formats and scrape data from the company's website. This has significantly reduced the time and effort required to update the knowledge base.
Overall, Deskhero's AI capabilities have greatly optimized RuggedRide Manufacturing's customer support operations, leading to higher customer satisfaction.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest the most relevant responses to customer queries.
How does the AI enhance search results in the knowledge base?
When a customer searches for a query, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the vast database, enhancing the search results.
Can the AI generate knowledge base articles from any file format?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
* This article provides an example of how a fictive company in the Manufacture of truck bodies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
