CabTech Industries deals with a large number of customer queries and support tickets on a daily basis. With Deskhero's ticket management system, they are able to handle these tickets more efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by support staff on each ticket.
The company also uses Deskhero's kanban board feature to visualize their workflow. This helps them to identify bottlenecks and improve their processes, increasing their operational efficiency.
Deskhero's AI capabilities also enhance the company's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can find relevant content quickly and accurately. This has improved the company's response times and customer satisfaction rates.
CabTech Industries also benefits from Deskhero's knowledge base feature. The AI capabilities of Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, saving the company time and resources. These articles provide valuable information to customers, reducing the number of support tickets and improving customer self-service.
Finally, CabTech Industries uses Deskhero's website scraping feature to gather information from various sources. This has improved their market research and competitive analysis capabilities.
How does Deskhero's AI capabilities improve CabTech Industries' customer support services?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by support staff on each ticket. They also enhance the company's search results and generate knowledge base articles, improving customer self-service.
How does CabTech Industries use Deskhero's kanban board feature?
CabTech Industries uses Deskhero's kanban board feature to visualize their workflow. This helps them to identify bottlenecks and improve their processes, increasing their operational efficiency.
How does Deskhero's website scraping feature benefit CabTech Industries?
CabTech Industries uses Deskhero's website scraping feature to gather information from various sources. This has improved their market research and competitive analysis capabilities.
* This article provides an example of how a fictive company in the Manufacture of truck cabs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
