CabCrafters Inc. receives a high volume of customer queries and support tickets related to their products. Using Deskhero's ticket management system, they are able to categorize and prioritize these tickets more efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by support staff on each ticket.
The company also uses Deskhero's custom fields and structured data lists to organize their customer data. This allows them to quickly retrieve customer information when needed, improving the speed and quality of their customer service.
Deskhero's AI capabilities also enhance the company's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can find relevant content quickly and accurately. This has improved the company's response times and customer satisfaction rates.
CabCrafters Inc. also benefits from Deskhero's knowledge base feature. The AI capabilities of Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, saving the company time and resources. These articles provide valuable information to customers, reducing the number of support tickets and improving customer self-service.
Finally, CabCrafters Inc. uses Deskhero's REST API to integrate their customer support services with other systems. This has improved the company's operational efficiency and allowed them to provide a more seamless customer experience.
How does Deskhero's AI capabilities improve CabCrafters Inc.'s customer support services?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time spent by support staff on each ticket. They also enhance the company's search results and generate knowledge base articles, improving customer self-service.
How does CabCrafters Inc. use Deskhero's custom fields and structured data lists?
CabCrafters Inc. uses Deskhero's custom fields and structured data lists to organize their customer data. This allows them to quickly retrieve customer information when needed, improving the speed and quality of their customer service.
How does Deskhero's REST API benefit CabCrafters Inc.?
CabCrafters Inc. uses Deskhero's REST API to integrate their customer support services with other systems. This has improved the company's operational efficiency and allowed them to provide a more seamless customer experience.
* This article provides an example of how a fictive company in the Manufacture of truck cabs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
