TruckCab Masters receives numerous customer queries and support requests daily. With Deskhero's ticket management system, they are able to manage these tickets effectively. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to suggest relevant responses, reducing the time spent by support staff on each ticket.
The company also uses Deskhero's user groups feature to categorize their customers into different groups. This allows them to provide personalized support to each group, improving their customer service quality.
Deskhero's AI capabilities also enhance the company's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can find relevant content quickly and accurately. This has improved the company's response times and customer satisfaction rates.
TruckCab Masters also benefits from Deskhero's knowledge base feature. The AI capabilities of Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, saving the company time and resources. These articles provide valuable information to customers, reducing the number of support tickets and improving customer self-service.
Finally, TruckCab Masters uses Deskhero's custom email domains feature to provide a more professional image to their customers. This has improved their brand perception and customer trust.
How does Deskhero's AI capabilities improve TruckCab Masters' helpdesk services?
Deskhero's AI capabilities analyze past tickets and knowledge base articles to suggest relevant responses, reducing the time spent by support staff on each ticket. They also enhance the company's search results and generate knowledge base articles, improving customer self-service.
How does TruckCab Masters use Deskhero's user groups feature?
TruckCab Masters uses Deskhero's user groups feature to categorize their customers into different groups. This allows them to provide personalized support to each group, improving their customer service quality.
How does Deskhero's custom email domains feature benefit TruckCab Masters?
TruckCab Masters uses Deskhero's custom email domains feature to provide a more professional image to their customers. This has improved their brand perception and customer trust.
* This article provides an example of how a fictive company in the Manufacture of truck cabs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
