CarpetCraft receives numerous customer queries daily regarding product details, installation procedures, maintenance tips, and more. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the response time significantly.
With Deskhero's custom fields and structured data lists, CarpetCraft has been able to categorize and prioritize customer queries better. This has resulted in improved customer satisfaction as urgent issues are addressed promptly.
The AI-powered comprehensive search bar has made it easier for the customer support team to find relevant information from the vast database of knowledge base articles, uploaded files, and scraped website data. This has reduced the time spent on searching for information and increased the time spent on resolving customer issues.
CarpetCraft also uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and improved the overall efficiency of their customer support.
Overall, the advanced AI capabilities of Deskhero have transformed CarpetCraft's customer support, making it more efficient and effective.
How has Deskhero improved CarpetCraft's customer support?
Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of CarpetCraft's customer support. The AI analyzes previous tickets and knowledge base articles to suggest relevant replies, reducing the response time. The comprehensive search bar makes it easy to find relevant information, improving the resolution time. Also, the integration with existing systems through the REST API has streamlined operations.
How does Deskhero prioritize customer queries?
Deskhero uses custom fields and structured data lists to categorize and prioritize customer queries. This ensures that urgent issues are addressed promptly, resulting in improved customer satisfaction.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to find relevant content from the database of previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes it easier for the customer support team to find the information they need, reducing the time spent on searching for information.
* This article provides an example of how a fictive company in the Manufacture of tufted carpets and rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
