TuneTech uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in identifying common issues and queries raised by customers, enabling the support team to proactively address these issues and improve their products and services.
The AI-powered suggested replies feature of Deskhero has reduced the response time of TuneTech's support team. By leveraging OpenAI Embeddings from various sources, the AI generates accurate and relevant responses to customer queries, allowing the support team to quickly address customer concerns.
Deskhero's comprehensive search bar, powered by its advanced AI, has made it easier for TuneTech's support team to find relevant content. This has resulted in quicker resolution of tickets and improved customer satisfaction.
The REST API of Deskhero allows TuneTech to integrate their existing systems with the platform. This seamless integration has further enhanced the efficiency of their support team.
Overall, Deskhero's advanced AI capabilities have transformed TuneTech's customer support, making it more efficient and effective.
How does Deskhero's AI help in identifying common issues?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to identify patterns and common issues raised by customers.
How does the AI-powered suggested replies feature work?
The suggested replies feature leverages OpenAI Embeddings from various sources to generate accurate and relevant responses to customer queries.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by its advanced AI, which uses OpenAI Embeddings to find relevant content from various sources.
* This article provides an example of how a fictive company in the Manufacture of TV Tuners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
