WaveCatcher Inc. uses Deskhero's AI capabilities to manage their tickets efficiently. The AI analyzes previous tickets and other sources to suggest relevant replies, reducing the time taken to respond to customer queries.
The company also uses the platform's custom fields and user groups features to categorize tickets and assign them to the appropriate teams. This has streamlined their ticket management process and improved the overall efficiency of their support team.
Deskhero's knowledge base, powered by its advanced AI, has become an invaluable resource for WaveCatcher Inc.'s support team. The AI generates articles from Word, PowerPoint, PDF files, and scraped website data, providing the team with a wealth of information to assist customers.
WaveCatcher Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to leverage the platform's AI capabilities across their operations, further enhancing their customer service.
Overall, Deskhero's advanced AI capabilities have revolutionized WaveCatcher Inc.'s customer service, making it faster, more accurate, and more efficient.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyzes previous tickets and other sources to suggest relevant replies, reducing the time taken to respond to customer queries.
How does the knowledge base feature work?
Deskhero's AI generates articles for the knowledge base from Word, PowerPoint, PDF files, and scraped website data.
How does WaveCatcher Inc. use Deskhero's REST API?
WaveCatcher Inc. uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to leverage the platform's AI capabilities across their operations.
* This article provides an example of how a fictive company in the Manufacture of TV Tuners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
