UltraSoundTech uses Deskhero's AI capabilities to generate suggested replies to customer queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This feature has drastically reduced the time taken by the support team to respond to customer queries and has also improved the quality of responses.
The company also uses the comprehensive search bar feature of Deskhero to quickly find information from the vast amount of data they have. The AI enhances the search results by using the same OpenAI embeddings, making it easier for the support team to find the information they need.
Deskhero's REST API has been integrated with UltraSoundTech's existing systems to provide seamless service to their customers. This integration has made it possible for the support team to access all the necessary information from one place, improving their productivity.
With the help of Deskhero's custom fields and structured data lists, UltraSoundTech has been able to categorize their customer queries more effectively. This has helped them in prioritizing the tickets and managing their workload better.
Overall, Deskhero's advanced AI capabilities have transformed UltraSoundTech's customer support process, making it more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows you to quickly find information from your data. The AI enhances the search results by using OpenAI embeddings from various sources to find the most relevant information.
How can Deskhero's REST API be integrated with existing systems?
Deskhero's REST API can be integrated with your existing systems to provide seamless service. This allows your support team to access all the necessary information from one place.
* This article provides an example of how a fictive company in the Manufacture of Ultrasound Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
