EchoDynamics uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even from their website data. The AI leverages OpenAI embeddings from these sources to create comprehensive and relevant articles.
The company also uses the comprehensive search bar feature of Deskhero to quickly find information from their knowledge base. The AI enhances the search results by using the same OpenAI embeddings, making it easier for the support team and their customers to find the information they need.
EchoDynamics has integrated Deskhero's REST API with their existing systems to provide seamless access to their knowledge base. This integration has made it possible for the support team and their customers to access all the necessary information from one place, improving the overall customer experience.
With the help of Deskhero's custom fields and structured data lists, EchoDynamics has been able to categorize their knowledge base articles more effectively. This has improved the usability of their knowledge base and has made it easier for users to find the information they need.
Overall, Deskhero's advanced AI capabilities have transformed EchoDynamics' knowledge base, making it more comprehensive, accessible, and user-friendly.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI embeddings from Word, PowerPoint, PDF files, and website data to generate knowledge base articles. It creates comprehensive and relevant articles based on this information.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows you to quickly find information from your knowledge base. The AI enhances the search results by using OpenAI embeddings from various sources to find the most relevant information.
How can Deskhero's REST API be integrated with existing systems?
Deskhero's REST API can be integrated with your existing systems to provide seamless access to your knowledge base. This allows your support team and your customers to access all the necessary information from one place.
* This article provides an example of how a fictive company in the Manufacture of Ultrasound Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
