ProWave Solutions uses Deskhero's AI capabilities to categorize and prioritize their customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to understand the context of the tickets and categorize them accordingly.
The company also uses Deskhero's kanban board to manage their tickets. The AI-enhanced board provides real-time updates on the status of the tickets, helping the support team to manage their workload effectively.
ProWave Solutions has integrated Deskhero's REST API with their existing systems to provide seamless service to their customers. This integration has made it possible for the support team to access all the necessary information from one place, improving their productivity.
With the help of Deskhero's custom fields and structured data lists, ProWave Solutions has been able to categorize their customer queries more effectively. This has helped them in prioritizing the tickets and managing their workload better.
Overall, Deskhero's advanced AI capabilities have revolutionized ProWave Solutions' ticket management process, making it more efficient and effective.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI embeddings from various sources to understand the context of the tickets. Based on this understanding, it categorizes and prioritizes the tickets.
How does Deskhero's kanban board work?
Deskhero's kanban board provides a visual representation of your tickets. It provides real-time updates on the status of the tickets, helping you to manage your workload effectively.
How can Deskhero's REST API be integrated with existing systems?
Deskhero's REST API can be integrated with your existing systems to provide seamless service. This allows your support team to access all the necessary information from one place.
* This article provides an example of how a fictive company in the Manufacture of Ultrasound Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
