Sulphite Solutions Inc. deals with a wide range of queries from customers and partners about their products, manufacturing processes, and environmental policies. To manage these queries efficiently, the company uses Deskhero's ticket management system. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, greatly reducing the time taken to resolve each ticket.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry news and research. This ensures that the support team is always equipped with the most recent and relevant information when responding to queries.
Deskhero's AI capabilities also enhance the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI can find and present the most relevant content to the support team. This not only reduces the time spent searching for information but also improves the accuracy of the responses provided to customers.
Furthermore, Sulphite Solutions Inc. uses Deskhero's custom fields and user groups features to categorize their customers and queries in a way that aligns with their business needs. This has improved the efficiency of their support services and made it easier to track and analyze customer interactions.
Overall, by leveraging Deskhero's advanced AI capabilities, Sulphite Solutions Inc. has been able to provide faster and more accurate responses to customer queries, enhancing their reputation for excellent customer service.
How does Deskhero's AI improve the quality of support?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This not only speeds up the response time but also improves the accuracy of the responses, thereby enhancing the quality of support.
How does Deskhero keep the knowledge base updated with industry news and research?
Deskhero uses a website scraping feature to gather the latest information from various sources. This ensures that the knowledge base is always updated with the most recent industry news and research.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI can find and present the most relevant content when searching within the platform. This improves the accuracy of the search results.
* This article provides an example of how a fictive company in the Manufacture of Unbleached Sulphite Pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
