Pulp Innovations Ltd. receives a high volume of queries from customers about their innovative products and manufacturing processes. The company uses Deskhero's ticket management system to handle these queries efficiently. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, greatly reducing the time taken to resolve each ticket and improving customer satisfaction.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information about their products and industry trends. This ensures that the support team always has the most accurate and relevant information when responding to customer queries.
Deskhero's AI capabilities also enhance the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI can find and present the most relevant content to the support team. This not only reduces the time spent searching for information but also improves the accuracy of the responses provided to customers.
Furthermore, Pulp Innovations Ltd. uses Deskhero's custom fields and user groups features to categorize their customers and queries in a way that aligns with their business needs. This has improved the efficiency of their support services and made it easier to track and analyze customer interactions.
Overall, by leveraging Deskhero's advanced AI capabilities, Pulp Innovations Ltd. has been able to provide faster and more accurate responses to customer queries, significantly improving their customer satisfaction levels.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This not only speeds up the response time but also improves the accuracy of the responses, thereby enhancing customer satisfaction.
How does Deskhero keep the knowledge base updated with product information and industry trends?
Deskhero uses a website scraping feature to gather the latest information from various sources. This ensures that the knowledge base is always updated with the most recent product information and industry trends.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero's AI can find and present the most relevant content when searching within the platform. This improves the accuracy of the search results.
* This article provides an example of how a fictive company in the Manufacture of Unbleached Sulphite Pulp industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
