StitchMaster's customer service team was overwhelmed with the volume of customer queries and complaints they received daily. With Deskhero's AI capabilities, they were able to automate the ticket management process, directing each ticket to the right department based on its content. This not only improved response times but also increased customer satisfaction levels.
Deskhero's AI also improved the search functionality of StitchMaster's knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals, the AI finds relevant content quickly and efficiently. This has significantly reduced the time the customer service team spends searching for information.
Another major benefit of Deskhero's AI is its ability to provide suggested replies to customer queries. By analyzing previous tickets and knowledge base articles, the AI generates accurate and relevant responses, reducing the time spent crafting responses and increasing the number of tickets handled per day.
Deskhero's AI can also generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that all pertinent information is included in the knowledge base, making it a comprehensive resource for both the customer service team and customers.
In conclusion, Deskhero's advanced AI capabilities have greatly enhanced the efficiency of StitchMaster's customer service, leading to improved customer satisfaction and increased productivity.
How does Deskhero's AI help in managing tickets at StitchMaster?
Deskhero's AI automates the ticket management process by analyzing the content of each ticket and directing it to the right department. This improves response times and increases customer satisfaction.
How does Deskhero's AI improve the search functionality of StitchMaster's knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to find relevant content quickly and efficiently, reducing the time spent searching for information.
How does Deskhero's AI provide suggested replies to customer queries at StitchMaster?
By analyzing previous tickets and knowledge base articles, Deskhero's AI generates accurate and relevant responses, reducing the time spent crafting responses and increasing the number of tickets handled per day.
* This article provides an example of how a fictive company in the Manufacture of Uniforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
