Uniformity Inc. receives numerous customer queries daily, ranging from order status inquiries to specific product details. Managing these tickets manually was a laborious task. With Deskhero, they were able to automate the ticket management process. The AI capabilities of Deskhero analyze the content of the ticket and direct it to the appropriate department, improving response time and customer satisfaction.
Deskhero's AI also enhances the search functionality of Uniformity Inc.'s knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to find relevant content. This has made it easier for the customer support team to find the information they need quickly, improving their efficiency and productivity.
The AI capabilities of Deskhero also provide suggested replies to customer queries. These suggestions are generated by analyzing previous tickets and knowledge base articles. This feature has significantly reduced the time spent by the customer support team on crafting responses, allowing them to handle more tickets in less time.
Additionally, Deskhero's AI capabilities have been instrumental in improving the quality of Uniformity Inc.'s knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, and PDF files, ensuring that all important information is included in the knowledge base.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency of Uniformity Inc.'s customer support and helpdesk services, leading to increased customer satisfaction and productivity.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI analyzes the content of the ticket and directs it to the appropriate department, improving response time and customer satisfaction.
How does Deskhero's AI enhance the search functionality of the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to find relevant content, making it easier for the customer support team to find the information they need quickly.
How does Deskhero's AI provide suggested replies to customer queries?
The AI analyzes previous tickets and knowledge base articles to generate suggested replies, reducing the time spent by the customer support team on crafting responses.
* This article provides an example of how a fictive company in the Manufacture of Uniforms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
