VacuTech Solutions receives hundreds of customer queries daily regarding installation, maintenance, and troubleshooting of their vacuum pumps. Managing these queries was a challenge until they adopted Deskhero. The platform's advanced AI capabilities, leveraging OpenAI Embeddings, have significantly improved their ticket management process. The AI system scans previous tickets, knowledge base articles, uploaded manuals, and scraped website data to suggest relevant replies to customer queries.
With Deskhero, VacuTech Solutions has been able to automate the generation of knowledge base articles from word, powerpoint, and pdf files. This feature has not only reduced the manual effort but also ensured that the knowledge base is always up-to-date with the latest information. The AI-powered search bar has made it easy for the support team to find relevant content quickly, enhancing their efficiency.
The custom fields and user groups feature of Deskhero have allowed VacuTech Solutions to categorize their customer queries effectively. The AI system uses this structured data to provide more accurate and context-specific responses, improving customer satisfaction.
Deskhero's REST API has enabled VacuTech Solutions to integrate the platform with their existing systems seamlessly. This integration has further streamlined their customer support operations, reducing response times and increasing productivity.
Overall, Deskhero's advanced AI capabilities have transformed VacuTech Solutions' customer support services, making them more efficient and customer-centric.
How does Deskhero's AI system improve the ticket management process?
Deskhero's AI system leverages OpenAI Embeddings to scan previous tickets, knowledge base articles, uploaded manuals, and scraped website data to suggest relevant replies to customer queries. This feature significantly improves the efficiency of the ticket management process.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero automates the generation of knowledge base articles from word, powerpoint, and pdf files. This feature ensures that the knowledge base is always updated with the latest information.
How does Deskhero's REST API benefit VacuTech Solutions?
Deskhero's REST API allows VacuTech Solutions to integrate the platform with their existing systems seamlessly. This integration streamlines their customer support operations, reducing response times and increasing productivity.
* This article provides an example of how a fictive company in the Manufacture of vacuum pumps industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
