Panel Perfection receives numerous customer inquiries regarding product details, delivery status, and return policies. The company uses Deskhero's AI-powered ticket management system to efficiently handle these inquiries, resulting in improved customer service and satisfaction.
The company also leverages Deskhero's custom fields feature, which is enhanced by AI. The system automatically populates these fields based on the nature of the inquiry, saving valuable time for the support team and ensuring accurate data entry.
Deskhero's AI capabilities are used to generate suggested replies to customer inquiries. By analyzing previous tickets and knowledge base articles, the AI provides appropriate responses, reducing the workload of the customer support team and improving response times.
Furthermore, Panel Perfection uses Deskhero's AI-enhanced comprehensive search bar to quickly find relevant information. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to enhance search results, making it easier for both customers and support staff to find the information they need.
Finally, the company uses Deskhero's REST API to integrate the platform with its existing systems, further enhancing the efficiency of its customer service operations.
How does Deskhero's AI assist in handling customer inquiries?
Deskhero's AI-powered ticket management system efficiently handles customer inquiries, improving customer service and satisfaction. It also suggests replies to inquiries by analyzing previous tickets and knowledge base articles.
How does Deskhero's AI enhance the custom fields feature?
Deskhero's AI automatically populates custom fields based on the nature of the inquiry, saving valuable time for the support team and ensuring accurate data entry.
How does Deskhero's REST API enhance customer service operations?
Deskhero's REST API allows the platform to be integrated with existing systems, further enhancing the efficiency of customer service operations.
* This article provides an example of how a fictive company in the Manufacture of veneer sheets and wood-based panels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
