Veneer Virtuosos receives hundreds of customer queries daily regarding product specifications, installation procedures, and maintenance tips. The company uses Deskhero's ticket management system, which utilizes AI to categorize and prioritize these tickets based on urgency and topic. This has resulted in a more organized workflow and faster response times.
The company also uses Deskhero's knowledge base feature, which is enhanced by AI. The system automatically generates articles from previously uploaded files like manuals and presentations. This has significantly reduced the time spent by the support team in creating content for the knowledge base.
Deskhero's website scraping feature is used by Veneer Virtuosos to keep their knowledge base updated with the latest industry trends and product information. The AI system intelligently scrapes relevant data from selected websites and integrates it into the knowledge base.
Furthermore, Deskhero's AI capabilities are used to suggest replies to customer queries. The AI analyses previous tickets and knowledge base articles to generate appropriate responses, thereby reducing the workload of the customer support team.
Finally, the AI-enhanced comprehensive search bar has made it easier for both customers and support staff to find relevant information quickly. The search results are improved by using OpenAI Embeddings from previous tickets and knowledge base articles.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes and prioritizes tickets based on urgency and topic, leading to a more organized workflow and faster response times.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI automatically generates articles from previously uploaded files like manuals and presentations, and scrapes relevant data from selected websites to keep the knowledge base updated.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyses previous tickets and knowledge base articles to generate appropriate responses, thereby reducing the workload of the customer support team.
* This article provides an example of how a fictive company in the Manufacture of veneer sheets and wood-based panels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
