PlyMaster Inc. has an extensive knowledge base that includes product manuals, technical guides, and troubleshooting instructions. Managing this vast amount of information was a challenge until they started using Deskhero.
With Deskhero, PlyMaster can easily create structured data lists and custom fields to organize their knowledge base. This has made it easier for their customer support team to find and share relevant information with customers.
Deskhero's advanced AI capabilities have further enhanced the usefulness of PlyMaster's knowledge base. The platform uses OpenAI Embeddings to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly expanded their knowledge base and improved its accuracy.
The AI capabilities of Deskhero also enhance the platform's search feature, making it easier for PlyMaster's customer support team to find relevant information quickly. This has led to faster resolution times and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have greatly improved the management and usefulness of PlyMaster's knowledge base.
How has Deskhero improved the management of PlyMaster's knowledge base?
Deskhero has greatly improved the management of PlyMaster's knowledge base by providing features for creating structured data lists and custom fields. The platform's AI capabilities have also expanded the knowledge base and improved its accuracy.
How does Deskhero's AI capabilities enhance the platform's search feature?
Deskhero's AI capabilities enhance the platform's search feature by using OpenAI Embeddings to find relevant information quickly. This has led to faster resolution times and improved customer satisfaction.
What types of files can Deskhero generate knowledge base articles from?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly expanded PlyMaster's knowledge base and improved its accuracy.
* This article provides an example of how a fictive company in the Manufacture of Veneer Sheets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
