SheetCraft Ltd. has a large customer support team that is divided into several user groups based on expertise and responsibilities. Managing these user groups was a complex task until they started using Deskhero.
With Deskhero, SheetCraft can easily create and manage user groups. The platform's structured data lists and custom fields make it easy to assign roles and responsibilities to different user groups.
Deskhero's advanced AI capabilities have further optimized SheetCraft's user group management. The platform uses OpenAI Embeddings to analyze previous tickets and knowledge base articles to suggest the most suitable user group for handling a particular type of query. This has significantly improved the efficiency of their customer support.
SheetCraft also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the overall efficiency of their user group management.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency of SheetCraft's user group management.
How has Deskhero improved the management of SheetCraft's user groups?
Deskhero has greatly improved the management of SheetCraft's user groups by providing features for creating and managing user groups. The platform's AI capabilities have also optimized the assignment of roles and responsibilities.
How does Deskhero's AI capabilities optimize user group management?
Deskhero's AI capabilities optimize user group management by using OpenAI Embeddings to analyze previous tickets and knowledge base articles. This analysis is used to suggest the most suitable user group for handling a particular type of query.
How does Deskhero's REST API benefit SheetCraft?
Deskhero's REST API allows SheetCraft to integrate the platform with their existing systems. This seamless integration has improved the overall efficiency of their user group management.
* This article provides an example of how a fictive company in the Manufacture of Veneer Sheets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
