VeneerTech Solutions receives a high volume of customer queries daily, ranging from product inquiries to technical support requests. With Deskhero's ticket management feature, they can efficiently categorize and prioritize these tickets, ensuring that no customer query goes unanswered.
The company also leverages Deskhero's advanced AI capabilities to generate suggested replies to customer queries. This feature uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This has significantly reduced the time taken to respond to customer queries and has increased customer satisfaction.
Deskhero's comprehensive search bar feature, enhanced by AI, has made it easier for VeneerTech's customer support team to find relevant information quickly. This has resulted in faster resolution times and improved customer service.
VeneerTech also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the overall efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have transformed VeneerTech's customer support, making it more efficient and effective.
How has Deskhero's AI capabilities improved VeneerTech's customer support?
Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of VeneerTech's customer support. The AI-powered suggested replies feature has reduced response times, while the AI-enhanced search feature has led to faster resolution times.
What features of Deskhero does VeneerTech use?
VeneerTech uses several features of Deskhero, including ticket management, AI-powered suggested replies, AI-enhanced search, and the REST API for integration with existing systems.
How does Deskhero's REST API benefit VeneerTech?
Deskhero's REST API allows VeneerTech to integrate the platform with their existing systems. This seamless integration has improved the overall efficiency of their customer support operations.
* This article provides an example of how a fictive company in the Manufacture of Veneer Sheets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
