FiberTech Solutions receives numerous customer queries daily regarding their products, manufacturing processes, and delivery schedules. The company uses Deskhero's advanced AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI-generated suggested replies help FiberTech's customer support team respond to customer queries faster and more accurately. The AI also enhances search results, making it easier for the team to find relevant information quickly.
Deskhero's custom fields and structured data lists allow FiberTech to categorize and prioritize tickets based on their urgency and complexity. The kanban board provides a visual representation of the ticket workflow, enabling the team to track progress and identify bottlenecks.
Using Deskhero's REST API, FiberTech integrates the platform with their existing systems, creating a seamless workflow. The custom email domains feature allows the company to maintain a professional image in their customer communications.
With Deskhero, FiberTech Solutions has significantly improved its customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems.
Can we use our own email domain with Deskhero?
Yes, Deskhero supports custom email domains, allowing you to maintain a professional image in your customer communications.
* This article provides an example of how a fictive company in the Manufacture of viscose fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
